If you want to complain about your purchase, please call our reception +45 36944499 and ask for the dedicated email address for Complaints.

If it is not possible for us to find a solution, you can file a complaint to “Mæglings- og Klageinstitutionen for Ansvarlig Virksomhedsadfærd”. Their website is firmahedsadfæ

Mæglings- og Klageinstitutionen for Ansvarlig Virksomhedsadfærd (NCP Denmark) is a politically independent institution with a mandate to deal with complaints about Danish companies, authorities and organizations possible violations of the OECD Guidelines for Multinational Enterprises. That is, complaints about violations of human rights, labor rights, international environmental standards and anti-corruption in Danish companies, authorities or organizations or their subcontractors.